Privacy policy

1. Purpose and scope of collection

The types of personal information we collect from you depend on the situations and types of services you request us to provide:

Specifically, we collect detailed information such as full name, address, travel itinerary, and other detailed travel information, credit card/debit card number and expiration date, billing address, telephone number, detailed information about members of the loyalty program, and health-related issues related to your travel arrangements.

We may collect personal information about you when you work with us by phone, mail (whether mail, fax or email), access our website, or when you meet us in person. In some cases, we may collect information about you from a third party, for example: from a representative who makes travel reservations or transports goods for you; from a third party such as telemarketing companies that have collected your personal information and disclosed it to us so that we can issue tickets for you and arrange and complete your travel arrangements or introduce our products and services to you; from other service providers acting on our behalf to collect information…

2. Scope of information usage

We collect your personal information for the following purposes:

To arrange travel arrangements for you and other transactions;

Facilitate your participation in loyalty programs; and to implement marketing activities and market research.

Some personal information we collect will be essential for us to accurately identify who is using the service. Other types of personal information we collect will help us build individual profiles of those using our services and determine their needs.

3. Data retention period

The personal data of customers will be stored until the customer requests cancellation.

4. The address of the entity collecting and managing personal information

SAIGON WATERGO Company Limited

Office address: 10B Ton Duc Thang, Ben Nghe Ward, District 1, Ho Chi Minh City

Hotline: 1900 63 69 78

Email address: info@saigonwater.com

5. The means and tools for users to access and edit their personal data

We allow customers to access the information we have about them upon request, including for the purpose of editing or updating that information, unless there are exceptions according to the Customer Information Privacy Policy. Requests for access to this information will be processed in a timely manner. If we refuse to allow customers to access this information, we will provide reasons for the refusal and inform customers of any exceptions according to the Customer Information Privacy Policy. For newsletter subscriptions, customers can unsubscribe at any time. There is a link at the bottom of each newsletter (end of the page) leading to our website. Users can unsubscribe from all newsletters or manage their newsletter data, such as changing email addresses or languages. Customers can also choose different types of newsletters.

6. Commitment to protecting customer personal information

We may disclose your personal information to various law enforcement agencies and governments worldwide for security, customs, and immigration purposes.

In addition to the above, we commit not to disclose your personal information without your consent unless disclosure is necessary to prevent a threat to life or health, or is permitted or required by law, reasonably necessary to enforce the law or necessary to investigate suspected unlawful activity.

If you wish to access your personal information, have a complaint about a breach of your privacy rights, or have any questions about how we collect or use your personal information, please send your request, complaint, or question to the address below. We will respond to your questions or complaints as soon as possible.

SAIGON WATERGO Company Limited

Office address: 10B Ton Duc Thang, Ben Nghe Ward, District 1, Ho Chi Minh City

Hotline: 1900 63 69 78

Email address: info@saigonwater.com

7. Changes to the Privacy Policy

We may amend this Privacy Policy as required by our business operations or changes in the law. Any changes to this Policy will be updated on this website, so please visit regularly to ensure that you have the latest statement of our Customer Information Privacy Policy.